Offering the same old customer experience is becoming obsolete. What consumers want is a personalised service, tailored to meet their individual desires, budget and mindset. As Charles Orton-Jones discovers, it is possible to offer a unique experience to each and every customer, no matter what sector a business operates in
Smartphones and social networking sites have created new opportunities for cyber criminals, but how can companies mitigate the threat to e-commerce without alienating consumers with restricting security. Stephen Armstrong investigates
There is a revolution underway in project management. It isn’t about changing what is done, but how it is done, says Stephen Cavanagh, who is a vice president of the Management Consultancies Association
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