Offering the same old customer experience is becoming obsolete. What consumers want is a personalised service, tailored to meet their individual desires, budget and mindset. As Charles Orton-Jones discovers, it is possible to offer a unique experience to each and every customer, no matter what sector a business operates in
Smartphones and social networking sites have created new opportunities for cyber criminals, but how can companies mitigate the threat to e-commerce without alienating consumers with restricting security. Stephen Armstrong investigates
There is a revolution underway in project management. It isn’t about changing what is done, but how it is done, says Stephen Cavanagh, who is a vice president of the Management Consultancies Association
The revolutionary woman’s magazine Nova captured much more than the latest fashions. It was a statement of gender and changes in British society for which an appetite may still remain, writes Rosie Gist
A new breed of digital startups is sending shock waves through important sectors of the UK economy. Established businesses are also adapting to the changing environment by reinventing themselves for the digital age. Leading venture capitalists and industry analysts identify five digital startups worth watching and five established companies transforming for digital. Paul Rubens reports
It has split public opinion and tempers are still rising. Fracking for shale gas is a contentious issue, but supporters claim it holds huge potential benefits for the UK economy, as Jim McClelland reports
Of the estimated £500 billion spent by the UK offshore oil and gas industry between 1970 and 2012, just £2 billion was channelled into decommissioning. The clean-up represents an enormous engineering challenge, one that will take decades and cost tens of billions, writes Rohan Boyle
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