Future of Retail

The UK’s key retail sector is poised to benefit from a perfect economic storm of low interest rates, low inflation and rising employment. All are fuelling a rise in consumer confidence and a loosening of consumer purse strings. This report explores how social media aids the delivery of improved personalised service, the technology contributing to an increasingly immersive in-store experience and the importance of omnichannel retail, finding a balance between online and bricks and mortar