The promise and pitfalls of digital operating models

Digital operating models can provide a host of insights into your firm’s performance, but prepare for unexpected surprises

Senior bosses at a leading charity were, like all executives, wrestling with the challenges of a work from home workforce. They felt they had a happy, productive working culture, but just to be sure, they onboarded some digital help. 

They began using Winningtemp - an anonymous employee feedback system - which allowed their staff to say what they really thought of procedures, office politics and workflow. Immediately, the charity chiefs had seven instances of “negative or obstructive behaviours” they were worried about. This was a caring and considerate company, but they were blindsided by such work issues.

When we’re asked if everything’s okay, we usually say it is, says Carl Jacobsson, VP of customer success at Winningtemp. “However, given the opportunity to discuss anonymously, staff begin opening up. AI provides that anonymous, intuitive platform for giving constructive feedback.”