In 2019, before the coronavirus crisis triggered the acceleration of digital transformation worldwide, Gartner predicted that by 2021 “CIOs will be as responsible for culture change as chief HR officers”. Has this happened? How has the shift to remote working impacted how CIOs operate and their remit? The numbers show that demand for their expertise has grown, as has their responsibilities within organisations, but that limited cross-team collaboration is decreasing agility
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