Human resources (HR) professionals have long made the case for employee experience to be a key strategic driver within organisations. With greater focus on company culture, it would appear that the long-heralded shift to people-centric businesses has finally happened.
But is it HR that’s actually driving this change? A recent study by Sage found that just 40% of HR leaders believe that employees fully understand its role, while 60% of C-suite leaders still see the function as purely administrative.
“While the role of HR has evolved significantly over the past decade, the historical perception of HR as an admin-heavy function still prevails,” says Eesha Phakey, head of HR at integrated communications agency Rooster.