When it comes to prioritising humans in an AI strategy, there are several possible approaches. Regardless of the approach, I am passionate about creating trustworthy AI and I believe we need humans at the helm to achieve that.
People are excited about AI for its potential to augment workforces, boost productivity and drive growth. The goal is to not replace, workforces, it is to enhance people’s productivity.
Wile AI began as analytical and predictive models, it is now transitioning towards autonomous models. This next evolution in AI needs to be trustworthy and this will require humans to be at the centre of developing, implementing and testing it. As AI becomes more autonomous, there will also be greater importance on ensuring the right guardrails and safeguards are in place.
How to create a human-first AI strategy
The first step for any organisation starting on an AI journey is to consolidate their apps and data. Having the right data in the right format is crucial for AI models to work.
The next step is to train the AI. This requires ensuring the prompts, or questions, people ask it are consistent and checking the responses are aligned with your business needs.
To operationalise AI, human involvement is necessary. While tools are available to train AI, having the relevant skills is essential. A survey from Salesforce revealed that, while many respondents acknowledged AI’s benefits in the workplace, only one in 10 felt adept at using it. Organisations should invest in training their employees to be able to embrace AI.
Making AI work in any business
Getting people on-board and feeling comfortable using AI requires a vision. We spend a lot of time helping our customers set their north star and identifying the technology that can help them achieve their goals.
Providing people opportunities to test technologies is important to ensuring buy-in. People have got to be able to experience the benefits first-hand.
We may be moving towards more autonomous technologies but they are still in the service of humankind and need to be designed to enable a better quality of life.
