CX

whats-hot-in-retail-for-2025

Opinion What’s hot in retail for 2025

boohoo-rebrand

Opinion Boohoo’s rebrand to Debenhams: smart strategy or just a name change?

tgjones-whsmith-oped

Opinion WH Smith needs more than a new name to rekindle its high street success

ai-agents-ecommerce

Opinion The ascent of AI agents will upend the traditional marketing mix

Latest articles

pretty-little-thing-rebrand

Opinion The pink pony has left the club: why Pretty Little Thing’s rebrand doesn’t work

ikeas-popup-icon

Opinion Ikea’s new pop-up is a masterclass in celebrating a cultural icon

lidl-pub-loyalty

Opinion How Lidl is redefining loyalty, one pint at a time

retail-boards-2025

Opinion What retail boards are talking about in 2025

seven-retail-trends-for-2025

Opinion Seven retail trends for 2025

the-digital-loyalty-loop-how-ai-can-transform-customer-experience

The digital loyalty loop: how AI can transform customer experience

Sponsored

mastering-cx-how-ai-can-improve-customer-service

Mastering CX: how AI can improve customer service

Sponsored

how-ai-can-drive-better-customer-experience

CX’s intelligent heart: how AI can drive best-in-class customer experiences

Sponsored

More Articles